Grievance Redressal & Statutory Compliance

1. Publisher Details

Public of Uttarakhand is owned and operated by Legal Fox India Services Private Limited (CIN: U69200RJ2021PTC074136).

2. Grievance Officer

In accordance with Rules 10 and 11 of Part III of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Public of Uttarakhand has established a grievance redressal mechanism and appointed a Grievance Officer based in India for grievances relating to the Code of Ethics.

Grievance Officer (Name & Designation): Manya Pundir, Grievance Officer, based in India. Email: publicofuttarakhand@gmail.com. Telephone: +91 7302662843.

3. How to File a Grievance

Any person having a grievance regarding news and current-affairs content published by Public of Uttarakhand in relation to the Code of Ethics may send it by e-mail to publicofuttarakhand@gmail.com, addressed to Manya Pundir, Grievance Officer. Please include:

• your full name and contact details (e-mail and/or telephone);
• the URL / link of the content concerned and the date of publication;
• the specific part of the content you object to; and
• the provision of the Code of Ethics or the grounds on which the grievance is raised, with any supporting material.

4. Acknowledgement and Decision Timelines

• Acknowledgement: every grievance will be acknowledged within 24 hours of receipt.
• Decision: the Grievance Officer will take a decision on the grievance and communicate it to the complainant within 15 days of receipt.

5. Escalation and Appeal

The Grievance Officer acts at Level I of the statutory grievance mechanism. If the Publisher does not communicate its decision within 15 days, the grievance shall be escalated to the Self-Regulating Body of which the Publisher is a member. A complainant dissatisfied with the Publisher's decision may prefer an appeal to that Self-Regulating Body within 15 days of receiving the decision. Further oversight is provided at Level III by the Oversight Mechanism of the Ministry of Information and Broadcasting under Rule 13.

Details of the Self-Regulating Body (name, website, appeal/contact details and escalation route) will be published here on confirmation of membership under Rule 12. Until then, appeals against a decision of the Grievance Officer may be sent to publicofuttarakhand@gmail.com and will be forwarded in accordance with Rule 12.

6. Complaints About Member-Submitted or Third-Party Content

Complaints concerning member-submitted content or third-party content displayed on the Platform (including impersonation, privacy violation or non-consensual intimate imagery) may be sent to the same address and will be handled within the timelines prescribed under the IT Rules, 2021. See also our Content Policy.

7. Membership, Billing & Service Complaints (Consumer Grievances)

Complaints about Paid Membership, AutoPay debits, cancellation, refunds, the Citizen Reporter Membership ID Card, or your account are consumer/service complaints. They are not Code of Ethics grievances under Part III of the IT Rules, 2021, are not escalated to the Self-Regulating Body, and are not counted in the monthly compliance reports below.

• Where to write: support@publicofuttarakhand.org (subject: "Membership / Billing Complaint"), quoting your registered mobile number, Membership ID and payment/UTR reference, if any.
• Timelines: acknowledged within 48 hours and resolved within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.
• Officer: Manya Pundir, Grievance Officer (+91 7302662843).
• Billing terms: ₹1 today, then ₹2,499/year via AutoPay after 7 days — see Clause 8 of our Terms of Service. If unresolved, you may approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the competent Consumer Commission.

8. Monthly Compliance Reports

Published under Rule 18(3) of the IT Rules, 2021. Covers Code of Ethics grievances only (Sections 2–5 above).

Monthly compliance reports will be published here, month-wise, containing the number of grievances received, disposed and pending, the nature of grievances, action taken, and any orders or directions received and the action taken on them.

9. Statutory Information

Statutory publisher information is furnished to the competent Ministry in accordance with applicable law.

10. Related Documents

Grievance handling is also described in Clause 13 of our Terms of Service and Clause 9 of our Content Policy. Privacy-related requests are handled as set out in our Privacy Policy.